![]() He filled the position previously held by Avi Mannis, now Hawaiian’s senior VP, chief marketing and communications officer. While at Hawaiian, Watterson was responsible for scheduling, route planning, revenue management, and ticket pricing. Andy was poached following a relatively short stay at Hawaiian Airlines. Someone else who Jeff met with was Andy Watterson, Southwest’s Chief Operating Officer. Decaire told him that it was a technology limitation due to their reservation system at the time, although it was something that they would surely later address. Jeff asked affable Adam about the fact that Southwest couldn’t then route people from or to any cities further afield from Hawaii than Phoenix. Notably, CEO Bob Jordan also worked his way up, starting as a computer programmer at Southwest 34 years ago. Adam told him he’d started as a ramp agent in Cleveland for Southwest in 1996. One of the people Beat of Hawaii editor Jeff interviewed was Adam Decaire, VP of Network Planning at Southwest. The first signs Southwest’s technology and mindset were amiss. And it was fascinating to meet the people behind this vast and long-awaited development. It was exciting to see ten years of hard work come to fruition for the carrier that had become a legendary behemoth. This was first on the occasion of their Hawaii announcement and second upon their inaugural flight to Honolulu. An early meeting with Southwest’s executives in Hawaii.īeat of Hawaii editors went to Honolulu twice, joined by others in the press, to meet with Southwest’s leadership team. Following the Southwest meltdown that occurred last month, we reflect on what we saw from the outset. There were early signs of things that were unlike any other airline, but it wasn’t then clear where it was heading or how Hawaii might become a part of the problem. Southwest Airlines planned to fly to Hawaii for a full decade before taking off for the islands in 2018.
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